Our Services

Led by Chad Fetter, with over 30 years of QA leadership, we provide tailored guidance to transform your QA function.

What We
Offer

QA Leadership and Coaching

At Quality Works, our QA Leadership and Coaching service empowers organizations to build high-performing QA teams and achieve operational excellence.

Managed Service Evalutation

Managed Service Evaluation: Ensuring QA Outsourcing Success

At Quality Works, our Managed Service Evaluation service guides organizations through the transition to a managed service model for their QA organization. We provide expert evaluation of proposals and robust guardrails to ensure seamless, high-quality outcomes in healthcare, finance, and utilities.

Test and Business Process Automation

Test Automation and Business Process Automation: Maximizing Efficiency, Minimizing Effort

At Quality Works, our Test Automation and Business Process Automation (BPA/RPA) service drives efficiency and innovation by strategically automating QA and business processes. Led by Chad Fetter, with 30 years of QA leadership, we guide organizations in healthcare, finance, and utilities to achieve maximum ROI through targeted automation strategies.

State of Quality Assessment

State of Quality Assessment: Understand Maturity, Unlock Excellence

At Quality Works, our State of Quality Assessment provides deep insights into your IT organization’s QA maturity, empowering you to achieve world-class software performance. We deliver a customized evaluation tailored to your unique needs, driving efficiency, compliance, and innovation across healthcare, finance, and utilities.

candidate screening

Candidate Screening: Building Your QA Dream Team

At Quality Works, our Candidate Screening service ensures you hire or contract top-tier QA professionals who drive quality and innovation. With 30 years of IT QA leadership, we leverage proven recruitment expertise to identify talent that aligns with your business goals in healthcare, finance, and utilities.

Fractional QA Leadership

Fractional QA Leadership: Strategic Expertise, Flexible Commitment

Quality Works offers Fractional QA Leadership, providing expert QA guidance on a part-time or project basis.

We deliver strategic oversight, process optimization, and team alignment to elevate QA performance, ensuring Quality Delivered, Results Assured for organizations in healthcare, finance, and utilities.

QA Leadership and Coaching

At Quality Works, our QA Leadership and Coaching service empowers organizations to build high-performing QA teams and achieve operational excellence. Led by Chad Fetter, with over 30 years of QA leadership, we provide tailored guidance to transform your QA function.

What We Offer:

Team Mentorship: Mentor QA professionals to foster a quality-first culture, drawing on experience leading global teams of up to 144 as a Director of Quality Assurance for a 1.5 million member health insurance organization and 30 consultants at consulting organizations for clients like Wells Fargo, Best Buy, Target, UCare, Mayo Clinic
Process Optimization: Implement KPIs, standardized protocols, and Agile/DevOps practices to streamline testing.
Strategic Leadership: Develop QA strategies that align with business goals, leveraging insights from executive-endorsed roadmaps that cut critical defects by 30%.
Skill Development: Coach teams in modern QA tools and automation techniques, allowing the ability to boosting regression test coverage and saving valuable dollars through process maturity.

Serving healthcare, retail, finance, and utilities, our coaching ensures compliant, scalable QA solutions. Partner with us to elevate your team with Quality Delivered, Results Assured.

State of Quality Assessment

State of Quality Assessment: Understand Maturity, Unlock Excellence

At Quality Works, our State of Quality Assessment provides deep insights into your IT organization’s QA maturity, empowering you to achieve world-class software performance. Led by Chad Fetter, with 30 years of QA leadership, we deliver a customized evaluation tailored to your unique needs, driving efficiency, compliance, and innovation across healthcare, finance, and utilities.

What We Offer:

Comprehensive Evaluation: Assess key QA domains—Test Planning, Defect Management, Test Cases, Test Execution, Agile Processes, Test Data, Regression, Test Automation, Test Environment, and Test Measurement—to benchmark your organization’s maturity.
Actionable Insights: Deliver a clear, enterprise-wide Heat Map highlighting strengths, gaps, and high-risk areas, backed by proven results.
Strategic Roadmap: Provide a prioritized Quality Strategy Roadmap to implement improvements, focusing on high-impact areas.
Tailored Solutions: Customize assessments to align with your industry’s needs, ensuring compliance (e.g., HIPAA for healthcare) and scalability for future growth.

Our State of Quality Assessment transforms your QA function, delivering measurable outcomes and operational excellence. Partner with us for Quality Delivered, Results Assured.z

Managed Service Evaluation

Managed Service Evaluation: Ensuring QA Outsourcing Success

At Quality Works, our Managed Service Evaluation service guides organizations through the transition to a managed service model for their QA organization. Led by Chad Fetter, with 30 years of QA leadership, we provide expert evaluation of proposals and robust guardrails to ensure seamless, high-quality outcomes in healthcare, finance, and utilities.

What We Offer:

Proposal Evaluation: Assess managed service provider proposals for technical expertise, cost-effectiveness, and alignment with your QA goals, leveraging experience managing global teams.
Guardrail Implementation: Establish clear KPIs, compliance standards (e.g., HIPAA for healthcare), and performance metrics to ensure vendor accountability.
Risk Mitigation: Identify and address potential risks in outsourcing.
Strategic Transition Support: Develop a roadmap for a smooth transition to managed services.

Our Managed Service Evaluation ensures your QA outsourcing: Quality Delivered, Results Assured.

Candidate Screening

Candidate Screening: Building Your QA Dream Team

At Quality Works, our Candidate Screening service ensures you hire or contract top-tier QA professionals who drive quality and innovation. Led by Chad Fetter, with 30 years of IT QA leadership, we leverage proven recruitment expertise to identify talent that aligns with your business goals in healthcare, finance, and utilities.

What We Offer:

Expert Talent Evaluation: Screen candidates for technical skills (e.g., Postman, JIRA, UIPath) and cultural fit, drawing on experience recruiting high-performing teams.
Customized Screening Process: Design tailored assessments to evaluate QA expertise in test planning, automation, Agile/DevOps, and compliance, ensuring candidates meet industry-specific needs (e.g., HIPAA for healthcare).
Strategic Talent Selection: Identify professionals who deliver results, as proven by building teams.
Scalable Solutions: Support hiring for permanent or contract roles, from individual testers to global QA teams.

Our Candidate Screening service builds QA teams that elevate your IT systems. Partner with us for Quality Delivered, Results Assured.

Test and Business Process Automation

Test Automation and Business Process Automation: Maximizing Efficiency, Minimizing Effort

What We Offer:

Strategic Test Automation Leadership: Identify what, when, and where to automate for optimal impact. Whether it is the pursuit of in-sprint automation, or looking to increase the automation coverage against regression suites.
Strategic RPA/BPA Definition and Leadership: Define a tailored RPA/BPA strategy, evaluate tools (e.g., UIPath, Blue Prism, Automation Anywhere), and lead implementation efforts to automate repetitive processes across systems, by streamlining business operations.
ROI-Driven Roadmaps: Develop customized automation strategies that align with business goals.

Our Test Automation and BPA/RPA service transforms your IT and business operations, delivering Quality Delivered, Results Assured.

Fractional QA Leadership

Our Fractional QA Leadership service empowers organizations with tailored, executive-level QA expertise without the need for a full-time hire. Chad Fetter, with 30 years of QA leadership, brings proven strategies to drive efficiency, compliance, and innovation on a flexible basis, ideal for startups, mid-sized firms, or enterprises in healthcare, finance, and utilities.

What We Offer:

Strategic Oversight: Provide interim QA leadership to align testing strategies with business goals, leveraging experience driving 75% testing cycle reductions and $5.3M in savings through process optimization.
Team Enablement: Mentor QA teams to foster a quality-first culture, drawing on expertise leading global teams of up to 144 and achieving 99% project delivery accuracy.
Process Transformation: Implement KPIs, automation (e.g., Postman, JIRA), and Agile/DevOps practices to enhance QA maturity, as demonstrated by achieving 99% test coverage for a major utility project.
Compliance and Scalability: Ensure regulatory compliance (e.g., HIPAA for healthcare) and scalable QA frameworks, building on success delivering 99.5% defect accuracy for a healthcare system.

Our Fractional QA Leadership service delivers high-impact results with flexible engagement, transforming your QA function with Quality Delivered, Results Assured.